Hot Job of the Day

Amgen is hiring a Business/Workforce Management Sr. Analyst

Summary

Under the general direction of the Hub Manager, BUS/WFM Analyst is responsible for HUB reporting and data analysis to support core operations and strategic planning. The position will be responsible for designing, developing, and implementing new data sets and critical metrics as well as continuing to evaluate and adjust those measures going forward.

Key Responsibilities:

• Provide daily reporting with respect to BVS activity.
• Demonstrates strong ability to break down national trends and opportunities.
• Partner with operations leadership to pull through improvements discovered from analysis.
• Provide resource planning by interval, based on forecast and seasonal impacts.
• Demonstrate process expertise to build and supervise analytics on the customer and patient experience.
• Apply WFM software to improve staffing.
• Demonstrate overall fulfillment and individual analytics to forecast staffing needs and partner with operations to staff appropriately.
• Partner with compliance to develop analytics ensuring department practices are being followed and regulatory standards are upheld.
• Partner with operational leaders and head of HUB services to build department value proposition.
• Estimate benefits for implementation of operational changes to support department budgetary requests to senior leadership.
• Use operational forecasting/staffing analyses to budget departmental costs and read-out to operational leaders/senior leaders.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The business analyst professional we seek is an analytical person with these qualifications.

Basic Qualifications:

Master’s degree

OR

Bachelor’s degree and 2 years of Workforce Management experience

OR

Associate’s degree and 6 years of Workforce Management experience

OR

High school diploma / GED and 8 years of Workforce Management experience

Preferred Qualifications:

• Strong communication skills and collaborative spirit to communicate complex analytical endpoints in easily digestible formats.
• Ability to cultivate positive relationships with leaders and present to multiple levels in the organization.
• 5+ years of experience in an analytical function supporting commercial organizations.
• 5+ years of MS Office experience to prepare documentation/presentation materials via Word/PowerPoint
• 3+ years of experience using Customer Relationship Management Tool and building reports.
• proven experience using WFM software.
• Ability to independently capture accurate requirements from stakeholders.
• Ability to balance customer needs through shifting prioritization.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

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