Amgen is hiring a Salesforce Administrator/Analyst

Salesforce Administrator/Analyst

Category: Information Systems
Job ID: R-79512
Location: Tampa, FL, US 33602
Additional Location:
Posted Date: 11/19/2019

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by developing innovative human therapeutics. Amgen focuses on areas of high unmet medical need and strives for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. At Amgen, our mission is simple: to serve patients.

As part of this mission, the Amgen information technology team is seeking a Salesforce Administrator/Analyst who will be based onsite in Tampa, FL. to help build out our new Salesforce Platform team. This is a unique opportunity to help Amgen build a global Salesforce platform supporting all business functions across the enterprise. This groundbreaking team will help drive our Salesforce strategy and framework to provide enablement, adoption and technical expertise which accelerate Amgen’s core business.

This team presents an amazing opportunity to use your existing Salesforce skills and gain new ones through hands on application. As an organization dedicated to improving the quality of life for people, Amgen fosters an inclusive environment of diverse, ethical, committed people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

The Salesforce Administrator will report to the Director Information Systems based at Amgen’s Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.


Contribute to the platform vision advising stakeholders on the use of Salesforce technologies

Work in an agile team to mature platform capabilities though backlog grooming, sprint planning and other agile ceremonies

Provide guidance to cross-functional teams on the platform methods and best practices such as: application and integration development methodologies, architecture standards, functional and technical solutions, environment management, testing, and platform education

Solve key implementation issues and demonstrate ability to work towards successful resolution

Lead the evaluation of business and technical requirements and provide guidance on solution architecture that aligns with the overall Salesforce Platform strategy

Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions

Develop and support platform admin activities including data integrity, user account maintenance, reports & dashboards, and workflows

Negotiate solutions to complex problems with both internal teams and third-party service providers

Build relationships and work with cross-functional teams; contribute to broader goals and growth beyond the scope of a single role

Communicate and lead platform changes including upstream and downstream impact (from Salesforce) to appropriate partners such as project teams and user groups

Deploy applications into a secure and scalable production environment and help teams understand production landscape, integrations, and release processes

Basic Qualifications

Bachelor’s degree


Associate’s degree and 4 years of Information Systems experience


High school diploma / GED and 6 years of Information Systems experience

Preferred Qualifications

Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases

An understanding of cloud services, data modeling, and enterprise application integration concepts

Experience managing platform operations and troubleshooting of complex environments

Release management experience in complex environments where a release may touch several environments, enterprise integrations, and rely on declarative as well as programmatic solutions

Demonstrate excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies

Experience working as part of a Salesforce implementation project – contributing to the design and build phases

Salesforce Health Cloud, Service Cloud and Sales Cloud experience. Marketing Cloud a plus.

Salesforce Admin certification

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.