Hot Job of the Day!

Axogen is hiring a Customer Care Specialist.

Customer Care Specialist

Tampa, FL
Job Description

Axogen is committed to building and maintaining a strong andgratifyingcompany culture that fosters a work-life balance and professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!

Axogenis the leading company revolutionizing thescience of nerve repair.We arepassionate about helping to restore function and quality of life to patients with physical damage or discontinuity to peripheral nerves.

Contributetopositively impactinglives whileworkingfor a company that respects, recognizes, andvalues allteam members!

Axogenis an equal opportunity employer and does not discriminate against applicantson the basis ofrace, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.

Why you’ll love working atAxogen:

  • Friendly, open,andfunteam culturethat values uniqueperspectives
  • Company-wide dedicationto profoundly impacting patients’ lives
  • Comprehensive, high-quality benefitspackage effective on date of hire
  • Educationalassistanceavailable for all employees
  • Matching 401(k)retirementplan
  • Flexible working hours
  • Paid holidays,including floating holidays,to be used at your discretion
  • Employee Stock Purchase Plan
  • Referral incentive program

If you want to see how you can impact lives atAxogen, take a look at theseinspiringpatient stories:

 

Axogen is growing and hiring for2 Customer Care Specialists in Alachua and/or Tampa, FL!

Job Summary of Customer Care Specialist

The Customer Care Specialist will handle internal and external customer inquiries, concerns and input direct sales orders with the highest degree of courtesy and professionalism. Offers alternative solutions where appropriate with the objective of retaining customer’s business. Handles transactions in connection with activation of new customer accounts on a computer terminal.

Requirements of the Customer Care Specialist

  • Ability to work a flexible schedule with availability to work between the hours of 9am – 8pm, Monday – Friday, with an on-call weekend once every 12 weeks
  • High School Diploma or equivalent, AA degree preferred
  • Proficient using Microsoft Office applications
  • Detailed oriented
  • Excellent problem-solving skills
  • Effective time management and organizational skills

Responsibilities of the Customer Care Specialist

  • Coordinate customer interactions in a professional manner that positively represents Axogen Inc. Support the Customer Care Department with administrative tasks such as data entry, filing and answering phones. Information will be provided about products and services and could include obtaining details of complaints in accordance with established regulations and procedures.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
  • Ensure appropriate actions were taken to promptly resolve customers’ problems. Document actions taken and provide solutions to possible avoid future occurrences.
  • Contact customers to respond to inquiries; notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Determine charges for services requested and arrange for billing
  • Complete contract forms, prepare change of address records and issue service consignment discontinuance orders
  • Qualify leads and solicit sale of additional products
  • Coordinate with customers on inventory and shipments of product
  • Collaborate effectively with sales and other departments ensuring world class customer care is consistently achieved
  • Comply with all company policies, procedures and SOPs

If you know someone who would be a great candidate for thisposition, justcopy and send this link!

Location

13631 Progress Blvd., Alachua, FL 32615

OR

111 West Oak Ave., Tampa, FL 33602

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U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Axogen are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.