The Content Development Paralegal will support the delivery of services and the support of Practice and Industry Groups and the Knowledge function, catering to both internal and external clients. Some experience and/or interest in Tax law is desirable but not essential. This is an excellent opportunity for someone looking for a role in Knowledge Management and Knowledge systems, with a genuine interest in learning about the business of law, in particular Practice or Industry Groups. We are looking for someone to join the team who has very strong attention to detail and a good work ethic, with an interest in working in a law firm.

Responsibilities:

• Working with the Content Management team when appropriate to, profile, upload and maintain content for the Current Awareness Platform, Harmony (precedents and knowhow system) the Firm’s internal website and other relevant Knowledge platforms
• Precedents and Knowhow: assist with updates of existing precedents, the development of new precedents and the drafting of current awareness alerts and updates
• Horizon Scanning, Insight+ reports and newsletters: Monitor and report on legal developments in PG/IG specialisms, and create first drafts of legal updates for internal or external use
• Training: Support training initiatives by developing content with the preparation of training to fee-earners and clients, including first drafts of slides
• Content collection, content development and uploading
• Assisting with the collection, development, review and/or editing and upload of multijurisdictional practice group related content for:
  • Various PG/IG platforms, tools and systems
  • Maintaining and updating PG/IG specific client products
• Assisting with the collection and review of PG/IG specific know/how and work product
• Performing quality checks on all work output including all document links and profile data
• Readily co-ordinating with the Quality Reviewer and other internal clients to ensure proper workflow processes and quality, quickly flagging issues and making suggestions for ongoing development and improvement
• Following all best practice, policies and processes and ensure a very high level of quality of work and service at all times ensuring SLAs, turnaround times and KPIs are met at all times
• Focusing on maintaining confidence in quality of services by ensuring accuracy, consistency and brevity
• Taking a holistic overall approach to tasks, engage with each document/task and understand the context of the overall objective rather than a mechanical process
• Drafting adjusting and running/rolling out processes and procedures for content processing and management as necessary, resolving complex problems where best practice does not exist
• Assisting with internal awareness communications for promoting services, legal technical awareness and knowledge sharing awareness
• Providing general assistance to clients on ad hoc knowledge management projects, as time allows
• Ensuring ongoing development of relevant skills, ‘specialisms’ and an understanding of relevant systems and tools

Work and Service Orientation

• Working effectively in a team, sharing knowledge and best practices with colleagues within the Center and across Centers on shared services and products
• Lead the work of small project teams as required
• Provide informal guidance to junior staff, acting as a resource for colleagues with less experience
• Attend ongoing training as required

• Bachelor’s Degree required, Paralegal Certificate from an ABA approved program preferred
• Ability to review, analyze and organize documentary and factual evidence
• Extremely strong attention to detail – gets it right first time
• Excellent working knowledge of Microsoft PowerPoint, Word, Excel and online research tools
• Very high work standards
• Excellent writing, organizational and problem solving skills
• Strong client service orientation
• Ability to prioritize and work to tight deadlines and manage own caseload
• Good communication skills, including the ability to liaise with people across the business
• Ability to work well in both a team and individually
• Keen to develop and use initiative
• Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm