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Bristol Myers Squibb is hiring a Manager, IT Quality Management, Problem Management.

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Manager, IT Quality Management, Problem Investigations will primarily investigate problems within Information Technology.  Team members will include stakeholders throughout the enterprise.  

Key Business Partners

Information Technology, Global Finance, Global Product Development and Supply, Human Resources

Position Responsibilities

  • Responsible for the end to end Problem investigation and CAPA action planning including identifying team members, facilitating root cause analysis and recommending actions to correct and prevent reoccurrence.
  • Builds teams by ensuring the right decision makers and advisors are collaborating
  •  Solves complex problems including Priority 1 by incorporating findings and a diverse team perspectives.
  • Identifies and applies appropriate root cause analysis techniques
  • Provides expertise to investigation teams of quality management framework, controls, policies and procedures  
  • Monitors completion of action plans.
  • Manages multiple active investigations at a time Provides support to manager for process improvements and upgrades.
  • Support the Sr. Manager in process monitoring activities.
  • Lead User Acceptance Test activities for Problem Module.
  • Present problems and procedural deviations to Senior Leaders.

Desired Experience


  • Bachelor in Information Technology, Engineering, or Science.
  • Master Degree in Information Technology, Engineering, or Science preferred.
  • 8+ years’ experience in quality, Information Technology, managing quality investigations, and/or Problem Management.
  • Experience leveraging ServiceNow
  • ITIL Foundations

Ideal Candidates Would Also Have: 

  • Prefer Pharma and/or biotech experience in a Quality Assurance or Investigator role managing IT Investigations with a GxP impact.
  • Excellent problem solving skills that can provide insight and highlight implications and recommendations to management.
  • Demonstrated ability to ask probing questions, identify risk and assess situations quickly.
  • Demonstrated ability to effectively communicate to a diverse audience at multiple levels across the organization.
  • Demonstrated strong analytical skills, process knowledge and lateral thinking.
  • Demonstrated ability to execute and organize effectively across multiple projects and tasks.
  • Demonstrated ability to influence, collaborate, and communicate directly with stakeholders.

Other qualifications: 

  • US military experience will be considered towards industry experience requirements

Development Value

The role offers the incumbent to work across Bristol-Myers Squibb Company which allows exposure to all organizations within Information Technology as well as Service Providers, Control Owners, and Business Process Owners.   This allows exposure and networking opportunities to facilitate future growth.

About Bristol-Myers Squibb

Bristol-Myers Squibb is a diversified specialty biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

The Bristol-Myers Squibb North America Capability Center is a state-of-the-art facility in Tampa, Florida, offering strategic capabilities supporting end-to-end process excellence and innovation. It delivers knowledge-based capabilities and services across multiple disciplines and functions.

At the North America Capability Center we continue to explore ways to simplify processes and increase the efficiency and effectiveness of our operations, with a focus on continuous process improvement and innovation.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.