Financial Operations Associate Director

Tampa, FL

📁Finance200638

As members of the Finance department, we are composed of ten different functions which all steward funds in order to meet business needs and objectives, while serving client’s needs.  Although team members are located in three different countries. We have one universal goal – to work together to help make DTCC a global leader in the financial services industry. Always having the client experience top of mind.

What We Offer

DTCC’s Finance department is an innovative team that provides strategic, global, financial solutions to form the financial backbone of DTCC. We are thought partners and advisors to the business, go-getters, and change agents who have a passion for making DTCC a global leader in the financial services industry.

Our Ideal Candidate

In our dynamic and collaborative environment, providing a best-in-class experience for all stakeholders is challenging …and that is where you come in. You love coaching and mentoring staff and have an expertise in Accounts Payable. You will align risk and control processes into day to day expertise in Financial Operations responsibilities to monitor and mitigate risk and execute to deliver exceptional financial services and client experiences.

So, what does it take to be a DTCC Financial Operations Associate Director?

The Financial Reporting & Accounting department advises on the accounting treatment for complex transactions, performs all accounting, and prepares all external financial statements and regulatory reports.

Financial Operations is responsible for several operational finance functions. This includes the timely and accurate preparation and distribution of customer invoices for DTC, NSCC, Deriv/SERV, FICC, DTCC Solutions and various other products and services, payment of vendor invoices including allocation of tax, VAT/GST, application and management and collection of customer payments, travel and expense reimbursement, processing of client contracts and vendor onboarding. The team supports audit and risk initiatives by providing process overviews, supporting documentation and recommendations for improvement. Finally, SME support is provided for finance related projects.

Sound Like You?
The Associate Director role is responsible for overseeing and management of various Financial Operations functions. This includes but is not limited to management of staff, managing transaction volumes, ensuring performance targets are met, supporting audit/risk activities, maintain policy, procedure and process documents. Produce metrics to measure and manage team performance, execute various management related tasks timely and accurately including payments, write-off adjustments, etc. Provide ongoing feedback and support to develop staff performance levels. Collaborate well with all other areas of the business to ensure services need are being met. Work on ad hoc projects and tasks as provided by management.

• Manage and monitor standards of all team members performance
• Management of inquiries and escalations for troubleshooting and issue remediation
• Monitor, follow up and ensure completion of all customer related inquiries
• Escalate to leadership when SLA targets are not being accomplished
• Review and confirm monthly scorecard and metrics are accurate
• Contribute to group goals as defined by management
• Complete ad hoc requests as required by the management team
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
• Monitor multiple channels for incoming and outgoing customer payments
• Works closely with Financial Reporting, Treasury and Corporate Procurement Services to ensure success of end-to-end process
• Prepares and manages monthly aging and reconciliation processes
• Monitors and manages KPIs to ensure they are achieved
• Identifies and owns issues to completion to ensure a good customer experience and issue resolution
• Ensures the highest level of customer service is provided to both internal and external clients
• Develops and monitors internal controls to ensure integrity of end-to-end Financial Operations by reporting and remediating risk incidents timely and accurately
• Supports internal and external audit as well as Operations Risk Management by responding to requests and providing evidence that internal controls are being followed and effective
• Responsible for ad hoc projects including developing business requirements, managing performance and measuring success to ensure the project is completed successfully
• Assists and drives implementation of key integrations and/or automation opportunities across department
• Responsible for managing and delivering ongoing performance reviews and ongoing development and coaching of staff
• Establishes department objectives and strategy to support the needs of the business
• Establish performance standards for department and team to ensure success

• Performance ad hoc tasks as defined my leadership by collaborating on ongoing projects and providing required data timely and accurately
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
• Minimum of 7 years of related experience
• Bachelor’s degree preferred with Masters or equivalent experience

Who We Are

With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities, data centers and offices in 16 countries, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2018, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $1.85 quadrillion. Its depository provides custody and asset servicing for securities issues from 170 countries and territories valued at U.S. $52.2 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes over 14 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, Twitter, YouTube and Facebook.