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Amgen is seeking a Senior Associate of Human Resources – Workforce Administration!

Sr Associate Human Resources

Category: Human Resources
Job ID: R-81736
Location: Tampa, FL, US 33602
Additional Location:
Posted Date: 8/12/2019


Amgen is seeking a Senior Associate of Human Resources – Workforce Administration who will work on our Employee Services group. The Senior Associate of Human Resources – Workforce Administration will report to the HR Operations Manager and will work out of Amgen’s Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.

The Senior Associate of Human Resources – Workforce Administration will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. The Incumbent will also manage worker data in the Human Resources (HR) system, Workday, and liaison with other groups on processes and analyzing HR system functionality.

Key Activities for the Senior Associate include:

  • Responds to customer inquiries and escalates issues according to defined processes and procedures including responding to complex system inquiries and trouble-shooting issues relating to Amgen’s HR system – Workday
  • Provides excellent customer service as measured by Service Level Agreements (SLAs)
  • Assigns and manages HR system security roles
  • Analyzes HR system functionality, identify gaps, perform system testing, and support the configuration of HR system to meet business goals
  • Manages and maintains the content in the team’s knowledgebase program and suggest improvements for ongoing development
  • Generates reports and perform audits on transactional work and other processes
  • Performs transactional work in Workday using mass upload tool and correcting data discrepancies
  • Contributes to knowledge sharing within the team, providing on-floor support and training the call center representatives on HR system processes while providing feedback on process and technology improvements
  • Leads other projects/activities, as needed, and participate in other cross-functional process improvements

Basic Qualifications:

Master’s degree
Bachelor’s degree and 2 years of Human Resources and/or Service Center experience
Associate’s degree and 6 years of Human Resources and/or Service Center experience
High school diploma / GED and 8 years of Human Resources and/or Service Center experience

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Information Systems, or other Liberal Arts major
  • 4+ years’ experience in human resources and corporate service center
  • Experience with Workday including generating reports and Microsoft Office
  • Strong quantitative, analytical (technical and business), problem solving skills, and attention to detail
  • Strong verbal and written communication combined with organizational skills and cross-cultural sensitivity
  • Ability to multi-task in a fast paced environment to meet deadlines
  • Strong team player who is able to collaborate with colleagues on complex tasks
  • Contribute to improving relationships and service levels by pro-active communications as well as timely and effective responses
  • Experience supporting a large organization / customer base

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.

Join Us

If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.​