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Network Engineer – Client Solutions

City of Tampa is hiring a Network Engineer – Client Solutions


Employees in this class are responsible for installation and management and troubleshooting on the city’s inter-networks, including the local area networks (LANs) and wide area networks (WANs). Work is of more than average difficulty and requires considerable interaction with users, network team members, other departmental technical support staff, and vendors. Under general supervision, employees exercise considerable initiative and independent judgment while installing, maintaining, troubleshooting, and performing problem analysis on the city inter-networks. Employees are subject to on-call status on a rotating schedule to provide 7day/24 hour per day service and, at times, are required to work unusual hours to accommodate installation, maintenance and/or upgrading of city networks. Work is reviewed through conferences and results achieved.


Working knowledge of: Hardware and software utilized in the city’s PC LAN network which may include Win 9.x, NT, Novell NetWare and the associated Intel-based hardware platforms. dData communication and teleprocessing techniques; typical data processing procedures and terminology; network protocols, including SNA, TCP/IP, Netbios and NW Link; transport topologies including frame relay, FDDI, ATM, etc. in both Token Ring and Ethernet topologies. Computer hardware and peripherals/servers, Completion of Dell TechDirect Certification, Windows Operating Systems, Office 365 and Cloud Portal Administration, Mobile Device Management; problem management processes; networking hardware devices, CheckPoints and network IP address standards; antivirus knowledge; cloud computing; designing, configuring, and troubleshooting mobile devices; extensive knowledge of collaboration tools; hard drive sanitation, disposal and recycling. Video conferencing; Android and IOS operating systems, Apple hardware and macOS, phones, tablets devices. Xerox copiers troubleshooting with PrinterLogic administration. Conference Room A/V knowledge troubleshooting; may require after hours onsite meeting support. White Glove “VIP” support and work with Vendors Support.

Ability to: physically lift and move personal computers and other related equipment as necessary; diagnose problems work under pressure with changing priorities in a complex network environment and correct them; analyze network equipment and/or software and implement appropriate solutions; train users in operations of the network environment; establish and maintain effective working relationships with users, data processing personnel, and others. Acquired knowledge of new technologies; work under pressure with changing priorities in a complex environment; working both independently and in a team-oriented, collaborative environment is essential; express oneself clearly and concisely, both orally and in writing; establish and maintain effective working relationships with others. Ability to lift 40+ pounds, pushing, carrying, kneeling, etc. Ability to take calls from clients and monitor ACD lines, generates tickets based on call and TRIAGE the call for escalation. Provide support after hours when necessary based on our after hour support on-call schedule. Follow up with customers as necessary.

Graduation from an accredited college or university with a bachelor’s degree with appropriate computer related coursework and one (1) year of experience in troubleshooting and repairing computer network hardware and software.

An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job related competencies noted above.


Possession of a valid Florida driver’s license required.

Certification in one of the following specialties preferred:

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