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IT Program Manager

Hillsborough County is hiring an IT Program Manager

Job Overview

The IT Program Manager will be tasked with maintaining and expanding the enterprise wide ServiceNow platform. This individual will build strong relationships, communicate with diverse stakeholders, and use technical knowledge to facilitate solutions to complex business problems. This position is responsible for planning, design, as well as overseeing implementation of processes to meet evolving and changing business needs of clients. The IT Program Manager will analyze and identify recommendations for enhancements based on industry best practices.  The position will be responsible for improving existing practices and identifying key operational measurements to use for process improvements. This individual will assist with the preparation of presentations and proposals and work on policy analysis for definition.

The IT Program Manager will oversee ServiceNow contractual budgets and associated vendor management.  This position will ensure the platform is properly licensed, updated, and utilized. The IT Program Manager will continue ServiceNow integration efforts based on multiple use cases.  This position will coordinate with vendors to move to new iterations of the platform in a cloud environment. The IT Program Manager will focus on future state of the platform, maintain a strong understanding of associated modules and communicate how they can assist BOCC supported departments.

The IT Program Manager will also be responsible for staff who maintain account administration, development, and support of the ServiceNow platform.

Ideal Candidate

Duties and Responsibilities

Nature of Work

Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Working Conditions

Constantly in normal office situations. Occasionally requires travel, excluding overnight stays.

Physical Effort

Position may involve extended periods of standing or walking, as well as in-town travel to multiple office locations.

Minimum Qualifications

Job Specific Competencies

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during, or after the emergency/disaster.

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