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Signode is hiring an IT Analyst

Description/Job Summary

Assist business partners who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are escalated to specialized support groups for resolution when needed, but the Client Services Analyst is responsible to ensure an effective solution is provided to the user.

Responsibilities/Duties

  • Troubleshooting and configuration of customer issues that cannot be handled by level 1
  • O365/AD/Azure Administration
    • Adding/Removing permissions for access
    • Add/remove users and computers
  • Vendor administration
    • Hardware and Software procurement
  • Printers
    • Print Server administration
    • Advanced Troubleshooting
  • VPN & MFA
    • Client Install and troubleshooting
  • PC Desktop and Laptop
    • Diagnostics/Testing/Rebuilds
    • Microsoft OS and Office advanced troubleshooting
  • Documentation
    • Document processes using standard templates
    • Create Service Desk knowledge articles
  • PC Security compliance and auditing
    • Email Security (phishing, spam) escalations
    • Virus/Malware remediation
  • Remote support using:
    • Logmein, GotoMyPc, Teamviewer etc.
  • Administrative
    • Weekly status reports
    • Excel and MS Office skills – vlookup, pivot tables, etc.

Required Skills

  • Advanced troubleshooting and configuration skills
  • Experience in developing and deploying solutions to new problems
  • Microsoft OS, O365, Azure, and Active Directory administration experience
  • Excellent communication skills and ability to work with all levels of the organization
  • The ability to work in a flexible and dynamic environment where priorities can change
  • Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers

Required Experience

  • 2-5 years of experience in the information technology field, with experience as a level 1 technician within a client service support environment

Required Education

  • Bachelor’s Degree in Computer Science or a related field or equivalent experience
  • IT Certifications are a plus – e.g. MCSE