Hot Job of the Day!

Signode is hiring an IT Analyst

Description/Job Summary

Assist business partners who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are escalated to specialized support groups for resolution when needed, but the Client Services Analyst is responsible to ensure an effective solution is provided to the user.


  • Troubleshooting and configuration of customer issues that cannot be handled by level 1
  • O365/AD/Azure Administration
    • Adding/Removing permissions for access
    • Add/remove users and computers
  • Vendor administration
    • Hardware and Software procurement
  • Printers
    • Print Server administration
    • Advanced Troubleshooting
  • VPN & MFA
    • Client Install and troubleshooting
  • PC Desktop and Laptop
    • Diagnostics/Testing/Rebuilds
    • Microsoft OS and Office advanced troubleshooting
  • Documentation
    • Document processes using standard templates
    • Create Service Desk knowledge articles
  • PC Security compliance and auditing
    • Email Security (phishing, spam) escalations
    • Virus/Malware remediation
  • Remote support using:
    • Logmein, GotoMyPc, Teamviewer etc.
  • Administrative
    • Weekly status reports
    • Excel and MS Office skills – vlookup, pivot tables, etc.

Required Skills

  • Advanced troubleshooting and configuration skills
  • Experience in developing and deploying solutions to new problems
  • Microsoft OS, O365, Azure, and Active Directory administration experience
  • Excellent communication skills and ability to work with all levels of the organization
  • The ability to work in a flexible and dynamic environment where priorities can change
  • Demonstrated experience in effectively communicating with a broad base of technical and non-technical constituents including project teams and multiple management layers

Required Experience

  • 2-5 years of experience in the information technology field, with experience as a level 1 technician within a client service support environment

Required Education

  • Bachelor’s Degree in Computer Science or a related field or equivalent experience
  • IT Certifications are a plus – e.g. MCSE