Responsible for providing direct assistance to Suzuki Marine USA, LLC retail customers and dealers. Address and resolve retail customer and dealer concerns in a manner that is beneficial to Suzuki Marine USA, Suzuki dealers and Suzuki retail customers. Use customer service skills to ensure that all departmental responsibilities are met in an effective, efficient and professional manner. Interact with various internal and external customers to perform research, analysis and to complete urgent tasks and projects.
Duties and Responsibilities
Work with customers via email and phone.
Listen to the customer queries patiently and resolve them when possible
Respond to customers regarding their problems promptly
Record the customers information and update it as needed
Maintain records of interactions with the customers in an orderly manner
Coordinate with the department supervisor to find solutions and resolve matters
Required Qualifications
High school diploma or a bachelor’s degree or equivalent years’ experience
Knowledge of customer services ethics, principles, and procedures
Proficiency in administrative and documentation procedures
Preferred Qualifications
Able to use the computer extremely well
Great communication skills: written and verbal communication
Patience when communicating with the customer
Should be able to maintain their composure even if the customer is being rude
Good listening skills, since most of the time, communication with the customers is done over the phone
High attention to detail and documentation
Versatility; to adapt to the situation and issues regarding the customer
